Refund policy

XOXO JEWELS Return Policy

At XOXO Jewels, you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
A proof of purchase or your order number is also required.

📩 To request a return, please contact us at: xoxojewelscontact@gmail.com

Please note that return shipping costs are the responsibility of the buyer.
Items returned without prior request will not be accepted.

Return Shipping Fees

Return costs are at the buyer's expense and will be deducted from the refund amount, unless the return is due to a quality defect or fulfillment error.

  • France: €3.28

  • International: €7.30

Returns must be sent via tracked mail.
Once your return request is approved, a return label will be sent to you by email.

Damaged or Incorrect Items

If your item is damaged, defective, or if you received the wrong product, please email us at xoxojewelscontact@gmail.com as soon as you receive your order. We’ll find a quick and suitable solution!

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made items

  • Sale items

  • Gift cards

Exchanges

We do not accept exchanges.
If you wish to get a different item, please return your current one (if eligible), and place a new order separately.

14-Day Withdrawal Period (EU)

In accordance with EU regulations, you have a 14-day right of withdrawal for any order delivered within the European Union.
Items must be returned in perfect condition — unworn, with tags, and in original packaging.

Refunds

Once we receive and inspect your return, we’ll notify you whether the return has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank.

If more than 15 business days have passed and you haven't received your refund, please contact us at xoxojewelscontact@gmail.com